Frequently Asked Questions
Everything you need to know about your luxury fashion experience at Maison De Rêve.
What is the standard shipping timeframe?
We offer complimentary standard shipping on all orders over $150. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
Maison De Rêve offers a 30-day return policy. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
Quality and ethics are at our core. We use premium, sustainable fabrics including organic cotton and recycled silk, ensuring that every piece is as kind to the planet as it is to your wardrobe.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options through Klarna and Afterpay.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored collections or contacting our style consultants for assistance.